Help Center

1. Register a free account. 2. Go to Settings and paste your YouTube API key (free plan) or connect additional platforms on Pro. 3. Click New Giveaway, enter the source URL, and optionally set filters. 4. Press Start — comments begin streaming. 5. When you're ready, hit Pick Winner and choose Spin Wheel or Slot Machine.

No. The free plan includes all 5 platforms, with up to — comments per giveaway. Upgrade for much higher per-giveaway limits — up to — on Agency.

A giveaway is one live comment-picking session tied to a specific video or post URL. You can create multiple giveaways, pause and resume them, and keep their winner history separately.

For YouTube videos with fewer than 1,000 comments, fetching typically completes in under 10 seconds. Larger threads (10,000+ comments) may take 30—60 seconds depending on the platform API rate limits.

Required keywords filter out any comment that doesn't contain at least one of the words you specify (case-insensitive). For example, requiring "giveaway" means only comments containing that word enter the draw.

Yes. In the Filter Panel, enter usernames in the "Exclude Users" field. Those users' comments are removed from the eligible pool before the pick — even if their comment matches all other rules.

Set to "Session" to block anyone who has already won in this giveaway from winning again. Set to "Always" to block them across all your giveaways permanently.

When enabled, if a user comments multiple times the system counts them only once — giving each person equal odds regardless of how many times they comment.

Go to console.cloud.google.com → Create a project → Enable "YouTube Data API v3" → Create an API Key under Credentials. Paste it in Settings → YouTube.

Yes. Credentials are AES-256 encrypted immediately on save and stored only in encrypted form. They are never returned to the browser after being saved — you'll see masked dots if you revisit the field.

Multi-platform support (TikTok, Instagram, Facebook, Twitter/X) is a Pro feature. YouTube is included on the free plan. Upgrade to Pro to unlock all five platforms.

One credit = one giveaway run (one "Start" action). Basic and Agency subscribers get unlimited giveaway runs included. Free users can buy credit packs if they exceed the 3-giveaway monthly limit.

No. Credits you purchase never expire and stay in your account until used.

Yes — open Settings → Billing → Open Billing Portal (Paddle). Cancel at any time. You retain Pro access until the end of your current billing period.

Purchases are non-refundable — but you can start completely free and cancel any time before your next renewal. We also make billing errors right, no questions asked.

Before each pick, our server generates a cryptographic seed (SHA-256 hash). The winner is selected deterministically from that seed. The seed is stored alongside the winner record so anyone with the data can verify the result wasn't cherry-picked.

A Basic/Agency feature. After picking your winner(s), go to the giveaway page and click Download Certificate. It generates a shareable PDF (or link) listing the winner's username, comment, seed hash, timestamp, and giveaway name — proof the giveaway was conducted fairly.