Question 1

How do I connect my YouTube account?

Accepted Answer

CommentsPickerPro works with public YouTube videos without any account connection. For unlisted videos or higher comment quotas, go to Settings → Connected Accounts → YouTube and click Connect. Authorize via Google OAuth.

Question 2

How do I connect my TikTok account?

Accepted Answer

Go to Settings → Connected Accounts → TikTok → Connect. Authorize via TikTok OAuth. Once connected, paste any public TikTok video URL and click Fetch Comments.

Question 3

How do I connect my Instagram account?

Accepted Answer

Go to Settings → Connected Accounts → Instagram → Connect. You are redirected to Facebook/Meta to authorize (Instagram uses the Facebook Graph API). Once authorized, paste any Instagram post or Reel URL and click Fetch Comments.

Question 4

Why are my comments not loading?

Accepted Answer

Comments may not load if: 1) The video or post is private or age-restricted. 2) Comments are disabled. 3) Your connected account token expired — go to Settings and reconnect. 4) You reached your monthly comment quota — upgrade your plan or wait for the monthly reset. 5) The URL format is unsupported — check you are using a direct post or video URL, not a profile page.

Question 5

How do I issue a winner certificate?

Accepted Answer

After picking a winner, click "Generate Certificate". A public shareable page is created at commentspickerpro.com/cert/[id] showing winner name, platform, participant count, timestamp, and cryptographic proof. Click Print or share the URL. Requires Pro plan.

Question 6

How do I pick multiple winners from the same comment pool?

Accepted Answer

Set "Winners Per Round" to your desired count (up to 30). Click Pick Winners. Each winner is removed from the pool before the next selection. All winners appear in the results table.

Question 7

Can I rerun the pick with the same comments?

Accepted Answer

Yes. After fetching comments, click Pick Again as many times as you want. Comments are re-fetched only when you click Refresh Comments. Each pick uses a fresh random seed.

Question 8

How do I exclude my own account from the giveaway?

Accepted Answer

Enter your username in the "Exclude Users" field (comma-separated for multiple usernames). Your comments and any others you list will be removed from the draw automatically.

Question 9

How do I use the keyword filter?

Accepted Answer

In the Keyword Filter field, enter one or more words separated by commas. CommentsPickerPro will keep only comments containing at least one of those words. For example, entering "win,giveaway" keeps comments that say "win" or "giveaway".

Question 10

How do I verify the winner was picked fairly?

Accepted Answer

Every pick displays a random seed and a SHA hash. You can hash the seed yourself using any SHA tool and compare it to the displayed hash. If they match, the seed was committed before the pick and was not changed — proving the draw is fair.

Help Center

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Fairness & Certificates